At Club Regent Casino, we value your feedback and are committed to providing you with the best possible support experience.
For any questions or concerns, please don't hesitate to reach out to us through one of our designated support channels. Our team is available to assist you during regular operating hours:
Telephone: 204-957-2500Toll-free: 1-800-265-3912In-person assistance: casino staff and the Players Club
If you prefer to reach out via email, you can contact us through casinosofwinnipeg.com or visit the Players Club in person. Please be aware of your account's activity and points balance when reaching out for assistance related to these areas.
We have a comprehensive help centre available on our website that addresses common queries and provides detailed information about our services, loyalty program, and responsible gaming practices. You can find the link at casinosofwinnipeg.com.
If you need assistance with verifying your account details, please visit the Players Club in person to speak with a staff member. They will be able to guide you through the verification process. For any technical issues related to access or account management, our support team is available for assistance during operating hours.
We take responsible gaming seriously and offer resources to help you make informed choices about your gambling activities. Visit the Players Club in person or contact us via telephone (204-957-2500) for guidance on voluntary self-exclusion periods, deposit limits, and time-outs. You can also access additional support through our partnerships with organizations like Gam-Anon, Shared Health Manitoba, Rainbow Outpatient Addictions Recovery, eMentalHealth.ca, Evive, Community Financial, and the Manitoba Gambling Helpline at 1-800-463-1554.
For technical issues related to gaming platforms or mobile apps, please try restarting your device. If the problem persists, you can reach out to our support team via telephone during operating hours for further assistance.
If you have a complaint or concern regarding our services or staff behavior, we encourage you to speak with a manager at the Players Club in person. They will work with you to resolve your issue as quickly and amicably as possible.
Please allow up to 72 hours for us to respond to your inquiry. Our team is dedicated to addressing each concern promptly while maintaining accuracy in our responses.
If you suspect unauthorized access or any other account-security-related concerns, please contact the Players Club immediately so we can assist with suspending your account temporarily while we investigate and resolve the matter.
Our mobile app and desktop support services are available to help you manage your gaming activities on various devices. You can download our mobile app from Google Play Store or Apple App Store, depending on your operating system. For technical issues related to app functionality, please refer to the in-app FAQs or contact our support team via telephone during operating hours.
We encourage you to choose the most suitable method for communicating with us based on the nature of your concern. This may include a combination of reaching out through email and visiting the Players Club in person if necessary.
Before contacting us directly, please review our FAQs at casinosofwinnipeg.com or visit the help centre to see if we have already addressed your inquiry there.
We appreciate your patience as you reach out for assistance. We are committed to providing timely and accurate support tailored to meet your specific needs.
