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Terms & Conditions

Terms and Conditions

Acceptance of the Terms

By accessing, using or visiting our platform (referred to herein as "Club Regent Casino" or "we"), you acknowledge that you have read, understood and agree to be bound by these terms and conditions. If you do not accept these terms, please do not use our services.

Eligibility Requirements

To access our gaming facilities and participate in promotions, users must:

  • Be at least 18 years of age (or the minimum age required by law)
  • Not have been excluded from participating in casino games or events
  • Provide valid government-issued photo identification upon request

Minimum Age Requirement

You must be at least 18 years old to access our facilities and participate in promotions. We reserve the right to verify your age and refuse service if you do not meet this requirement.

Geographic Restrictions

We operate only within Canada, specifically Manitoba. Users who attempt to register or gamble outside of these geographic restrictions may have their accounts terminated without notice.

Account Registration Rules

  • All users must create a valid Club Card membership by providing required documentation in person
  • One active account and one Club Card per user are permitted
  • We reserve the right to verify your identity through various means, including KYC (Know Your Customer) procedures

One-Account-Per-User Policy

You can only maintain one active account with us. Multiple accounts may result in suspension or closure of all associated accounts.

Identity Verification and KYC

We require verification of user identities, which may involve providing documentation such as passports or driver's licenses upon request. This process is subject to our KYC procedures.

Account Accuracy Obligations

You are responsible for ensuring the accuracy of your account information at all times.

Account Security Responsibilities

  • You must not share your login credentials with any third party
  • Passwords should be unique and kept confidential by users

Restricted Behavior and Prohibited Activities

We prohibit activities such as multi-accounting, bonus abuse, self-exclusion bypassing or attempting to manipulate gameplay for unfair advantage. Violation of these terms may result in account termination.

Bonus and Promotion Rules

All bonuses, including Welcome Bonuses and recurring promotions like Birthday Free Play are subject to our rules:

  • Use eligible machines only
  • Expiration dates apply (e.g., 30 days)
  • Maximum daily conversion limits for Points to Cash apply

Wagering and Gameplay Conditions

  • Bets or wagers must cover at least the wager per spin on participating games
  • Winnings may be subject to certain conditions, such as tax obligations in Manitoba
  • We reserve the right to modify game rules, including wager minimums

Bonus Abuse Prevention

We take all reasonable steps to prevent bonus abuse. This includes tracking patterns of use and activity.

Deposits and Withdrawals (if applicable)

For users using our banking services:

  • Deposits must comply with relevant Canadian laws
  • We may require verification before allowing withdrawals or requiring further documentation for payment
  • Processing times vary depending on the method selected

Verification Before Withdrawals

Before processing a withdrawal, we reserve the right to request additional identification or proof of account ownership.

Processing and Review Procedures

Withdrawal requests will be reviewed within 7-10 business days after submission. Please note that processing may take longer if your account requires further review or documentation is requested.

Responsible Gambling Expectations

We encourage responsible gaming practices, such as setting budget limits, pacing yourself while playing games and not exceeding self-set spending limits

Self-Exclusion and Account Restrictions

If you wish to temporarily or permanently exclude yourself from our services, please contact support. Self-exclusions may impact your access to certain promotions.

Game Fairness and RNG Systems

All games are operated using Random Number Generators (RNGs), ensuring fairness in gameplay outcomes.

Technical Interruptions or Voided Gameplay

In the event of a system failure or game malfunction resulting in voided bets, we reserve the right to cancel all such transactions without liability.

Suspension or Closure of Accounts

We may suspend or close any account that does not comply with our terms and conditions. Reasons for suspension/closure include, but are not limited to:

  • Failure to provide accurate information
  • Breach of rules (including multi-accounting and bonus abuse)
  • Unsettled disputes

Intellectual Property and Platform Ownership

Our platform is owned by Manitoba Liquor and Lotteries Corporation on behalf of the Province of Manitoba.

Limitation of Liability

We limit our liability to the fullest extent permitted under Canadian law. In no event will we be responsible for loss or damage resulting from game outcomes, interruptions, cancellations, changes in rules, laws or regulations.

Modification of Terms

These terms and conditions may change over time without notice. Any future updates are deemed binding upon users accessing our services after the date published on our website

Contact or Support Guidance

If you require assistance with an issue not addressed in these terms, please contact us at 204-957-2500 (or toll-free: 1-800-265-3912).

Please note that while we strive to provide a comprehensive and accurate outline of how the platform operates, users agree by participating on our site to hold harmless Manitoba Liquor and Lotteries Corporation and their partners.

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